We are partnering with bol’s CXM team to integrate journey management throughout the organization and ensure clear ownership of every customer journey. If you want to learn how to lead a product-led organization with a centralized, data-driven approach to customer journeys, this roundtable is for you. Join us to explore practical strategies for becoming truly journey-led.

We’ll cover: 

• The role of a central CXM team in orchestrating journey management

• How to establish clear ownership of customer journeys

• Learnings in streamlining data-driven journey management with product teams and value propositions

EVENT DETAILS

Date: Tuesday, April 15th
Time: 15:00 – 18:00 (doors open at 14:30)
Location: Essense Office, James Wattstraat 100, Amsterdam
Costs: Free
Register here: https://essense.eu/nl/events/journey-management-at-bol/